If you have a question, you should find the answer here.

Buying online

How do I reset my password?

1. Click the 'Sign in/register' link in the website header 2. Click the 'Forgotten your password' link 3. Enter your email address and Read more...

Can I use my reward vouchers online?

Great News!! You are now able to use your reward voucher to make purchases online.   Once you have logged in to the website click on "My Read more...

How do i print my reward vouchers from my online account?

Please sign in to the website and click on the "My Account" button at the top right hand corner of the screen. From the Account Summary page Read more...

How do I sign in?

Let us show you: The below is a screen shot of our homepage. To log in, simply click the 'Sign in/register' link in the top right corner of the Read more...

Can a refund be processed over the phone?

We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person Read more...

How do I order a gift card?

We're very sorry, but, at the moment, you can't order gift cards from our website. But this will only be for a short period. However, you still Read more...

How do I change my email address?

To do this, please follow the 4 step process below: 1. Log in to your online account 2. Click on ‘sign in details’ found in the account Read more...

How do I check if a product is in stock?

You can see whether a product or plant is available to buy on its product page. Here, you'll be able to see if a product is out of stock or, in the Read more...

Areas we can't deliver to

Do over 60's get double point on Tuesday for online purchases?

Sorry, but at present over 60's can only get the double points promotion for purchase made in person at a garden centre on a Tuesday. Read more...

Can I use my gift card online?

We're sorry, but at present we are unable to accept gift cards as payment for online orders. We'll be able to do this very soon. Read more...

Can I place an order over the phone?

We are sorry but at present we are unable to take orders over the phone. You will need to either visit your local garden centre or make a purchase through Read more...

What delivery options do you offer?

We can deliver direct to your home through our standard home delivery service. For the majority of products a standard home delivery order will come via Read more...

What payment methods are available?

We currently accept any credit or debit card with a Visa, MasterCard or American Express logo.      Read more...

Do you deliver?

You can now buy 1000s of gardening products from us online.   We deliver across the UK* within 3 days for just £4.99. So why not save yourself Read more...

Rolawn Home Delivery Service

• Delivery is available to UK mainland addresses only. • Deliveries will be made between 7am and 6pm. • Turf can be delivered Tuesday to Read more...

Can I track my Rowlinson delivery?

We regret that Rowlinson do not offer a tracking service on their deliveries. Read more...

How do I claim a price match?

You can claim a refund or match a price in any Wyevale Garden Centre. While we will endeavour to process your price match claim immediately, if we cannot Read more...

Why can't I choose Click & collect my delivery?

We're sorry that, at the moment, we don't offer a Click & collect service. Read more...

How do I check if an item is available for delivery?

All products displayed online are available for home delivery, subject to stock availability and season, unless otherwise stated.   Unfortunately, we Read more...

Do you deliver Frank Matthews trees at weekends?

Unfortunately we are not able to deliver orders on the weekend. Read more...

There are items missing from my delivery. What should I do?

If you've received a delivery and there are items missing, it may be that the order has been sent in multiple packages and the missing item is still Read more...

Do you offer a price match promise?

We will match the price of the same garden product, if you find it cheaper at another garden centre, because we know that value for money is important to Read more...

Some of the leaves from my Frank Matthews tree have fallen off in the box. Is the tree sick?

It is normal for trees to lose a few leaves if they are stressed in transit, and this is especially likely to happen to deciduous trees in autumn, when Read more...

Can I plant my Frank Matthews tree straight away?

You can plant your tree as soon as it arrives, provided the ground is not frozen or waterlogged. If it isn't possible to plant your tree straight away, Read more...

How is my Frank Matthews tree packed?

Your tree is packed upright inside a sturdy cardboard box. The tree is secured within the box and the pot is enclosed within a  robust  plastic Read more...

Where are the Frank Matthews trees despatched from?

Trees are despatched directly from the famous, family-run, British specialist tree nursery Frank Matthew Trees in Worcestershire. Read more...

What is the lead time for my Rowlinson order?

Rowlinson products have varying lead times between 7 and 28 working days. Please see the product page of your particular item for more details. Read more...

How do I track my order?

We’ve carefully chosen Yodel as our courier partner because we’re confident they’ll deliver to the highest standards. Read more...

Do I need to be in to accept my Rolawn delivery?

Yes. We require an adult to be present to check and sign for the goods. Read more...

Do I need to be in to receive my Rowlinson delivery?

Yes. We require an adult to be present to check and sign for the delivery. Read more...

When will Rowlinson contact me about my delivery?

Rowlinson aim to contact customer within 3 working days of the date the order was placed. They will check all the details are correct and that there is Read more...

I have received my Forest delivery and there is a problem. What should I do?

We are sorry that you have an issue with the goods you've received from Forest.  Please contact our Customer Services Team using the email Read more...

When will Forest contact me about my delivery?

Forest aim to contact customers within 3 working days of the order being placed. They will send you an email with a link to their online delivery booking Read more...

Can I track my Kelkay delivery?

Yes, you can track your delivery. Please ask for this from Kelkay when they contact you to check your details and discuss the delivery procedure. Read more...

When will Kelkay contact me about my delivery?

You should be contacted within 72 hours of your order being placed. Kelkay will call you to check that all the details on the order are correct and  Read more...

Is there a next day delivery service available?

We're very sorry, but we're unable to offer a next day delivery service. If you want to get hold of something urgently, you may want to check if Read more...

Will your website work on my new smartphone or tablet?

Yes, our site is fully optimized to work across all devices so you will get the same great experience regardless of how you decide to shop with us. Read more...

Where will my Rolawn order be delivered?

Rolawn offer a kerbside delivery service. This means goods will be delivered outside your property, to the nearest point that is adjacent to the roadway Read more...

What is the lead time for my Eden delivery?

Eden aim to complete delivery within 21 working days from the date of order. Read more...

Where will my Rowlinson order be delivered.

Rowlinson offer a kerbside delivery service. This means that goods will be delivered outside your property, to the nearest point that is adjacent to Read more...

What is the lead time for my Baileys delivery?

Baileys aim to delivery your order within 7 working days. Read more...

Who will you price match?

We will price match other specialist garden centres, that operate from a fixed premises in the United Kingdom and operate exclusively as garden centres. Read more...

How do I Click & collect using your website?

We're sorry that, at the moment, we don't offer a Click & collect service. Read more...

How do I check my order history?

You're able to check your order history on our website for both online and in-centre purchases. However, please note that on 30 April 2018 we upgraded Read more...

I have received my Rolawn order and there is a problem. What should I do?

We are sorry to hear you have had a problem with the delivery of your Eden order. Please contact our Customer Services Team by using the email button Read more...

I want to cancel my Rolawn order. What should I do?

We're sorry to hear that you wish to cancel your order. Please contact our Customer Services Team using the email button below or by calling 0344-272-3 Read more...

Can I track my Rolawn delivery?

We regret that Rolawn do not offer a tracking service of their deliveries. Read more...

When will Rolawn contact me about my delivery?

Rolawn aim to make initial contact within 3 working days of receipt of the order. They will then schedule the delivery and advise you when it will Read more...

I have received my Rolawn delivery and there is a problem. What should I do?

We are sorry to hear that you have a problem with your recent delivery. Please contact our Customer Services Team using the email button below or by Read more...

Do you spray Frank Matthews trees with insecticides / fungicides?

Our growers use organic and biological methods to manage stock whenever possible, to minimise spraying. Spraying is the solution of last resort when other Read more...

How old are Frank Matthews trees on delivery?

All trees are 2 or more years old on delivery. Read more...

The box for my Frank Matthews order has been damaged, what should I do?

Open the box and check whether the tree has been damaged in transit. If you have any concerns about the condition of the tree, take photographs and send Read more...

What do I need to do when I receive my Frank Matthews tree?

Remove your tree from its packaging and water it well.  Ideally, plant it as soon as possible, but if you are not able to do this immediately, keep Read more...

Do I need be at home to take my Frank Matthews delivery?  

You don’t need to be at home to take delivery and no signature is required. If nobody is at home, your tree will be left at the delivery address in Read more...

What date/time will my Frank Matthews order be delivered?

All orders are delivered between 8am and 6pm on Wednesdays and Thursdays Read more...

How will I be notified that my Frank Matthews order is on its way?

The day before your order is due to arrive, we will send you an automated email to let you know that it has been despatched and will arrive the following Read more...

I have received my Eden order and there is a problem. What should I do?

We are sorry to hear you have had a problem with the delivery of your Eden order. Please contact our Customer Services Team by using the email button Read more...

Where will my Eden order be delivered?

Eden offer a kerbside delivery service. This means goods will be delivered outside your property, to the nearest point that is adjacent to the Read more...

Do I need to be in to receive my delivery from Eden?

Yes. We require an adult to be present to check and sign for the goods. Read more...

I want to cancel my Eden order. What should I do?

We're sorry to hear you wish to cancel your order. Pelase contact our Customer Services Team using the email button below or by calling 0344-272-3000 Read more...

Can I track my Eden delivery?

We regret that Eden do not offer a tracking service on their deliveries. Read more...

When will Eden contact me about my delivery?

Eden aim to make initial contact within 3 working days of receipt of the order. They will then schedule the delivery and advise when it is coming. Read more...

I have received my Rowlinson order and there is a problem. What should I do?

We are sorry to hear that you have a problem with your recent delivery. Pelase contact our Customer Services Team using the email button below or by Read more...

I want to cancel my Rowlinson order. What should I do?

We are sorry to hear that you want to cancel your order. Please contact our Customer Services Team using the email button below or by calling 0344-272-3000 Read more...

I have received my Bailey's delivery and there is a problem. What should I do?

We are sorry that you have had a problem with your delivery. Please contact our Customer Services Team using the email button below or by calling 0344-272- Read more...

Where will my Bailey's order be delivered?

Bailey's offer a kerbside delivery service. Goods will be delivered outside your property, to the nearest point that is adjacent to the roadway Read more...

Do I need to be in to receive my Bailey's delivery?

Yes. We require an adult to be present to receive and sign for the delivery. Read more...

Can I track my Bailey's delivery?

We are sorry but Bailey's do not offer an order tracking facility. Read more...

I want to cancel my Bailey's order. What should I do?

We are sorry that you wish to cancel your order. Please contact our Customer Services Team using the email button below or by calling 0344-272-3000 option Read more...

When will Baileys contact me about my delivery?

Baileys will aim to makes contact with you within 3 working days of the date of order. They will check that the details they have are correct and Read more...

Where will my Forest order be delivered to?

Forest offer a kerbside delivery service This means goods will be delivered outside your property, to the nearest point that is adjacent to the roadway Read more...

Do I need to be in to receive my Forest delivery?

Yes, an adult must be available to accept and sign for the goods. Read more...

Can I track my Forest order?

Unfortunately Forest do not have a tracking facility on their deliveries. Read more...

I want to cancel my Forest order. What should I do?

Please contact our Customer Services Team using the email us button below or by calling 0344-272-3000 option 3. Read more...

What is the lead time for delivery of my Forest delivery?

Forest aim to delivery your order within 7 working days. Read more...

What is the lead time for delivery of my Kelkay order?

Kelkay operate with a standard lead time of 5 working days from the date the order is passed to them. Kelkay will make contact with you by telephone to Read more...

I want to cancel my Kelkay order. What should I do?

We are sorry that you want to cancel your order. Please contact our Customer Services Team using the email us button below or on 0344-272-3000 then option Read more...

Do I need to be in to receive my Kelkay delivery?

Yes, an adult must be available to accept and sign for the goods. Read more...

I have received my Kelkay delivery and there is a problem. What should I do?

If there is a problem with the delivery you have received from Kelkay please contact our Customer Services Team using the email button below or by Read more...

Where will my bulk bag of Kelkay products be delivered to?

Kelkay offer a kerbside delivery service. So the bulk bag will be delivered outside your property, to the nearest point that is adjacent to the Read more...