If you have a question, you should find the answer here.

Some of the leaves from my Frank Matthews tree have fallen off in the box. Is the tree sick?

It is normal for trees to lose a few leaves if they are stressed in transit, and this is especially likely to happen to deciduous trees in autumn, when they shed their leaves anyway. If you are concerned, please take a photograph and send it to our Customer Services team so that our horticultural experts can advise you.