If you have a question, you should find the answer here.

Rolawn Home Delivery Service

Rolawn - lawn supplier

• Delivery is available to UK mainland addresses only.

• Deliveries will be made between 7am and 6pm.

• Turf can be delivered Tuesday to Friday.

• Deliveries are kerbside only.

• Rolawn turf and pallets are 'non-returnable'.

The delivery needs to take place on a flat, hardstanding area. To ensure a smooth delivery, check that a suitable space is available. Please make sure an adult is available to accept and check that the delivery is left to your requirements.

If nobody is available to accept the delivery, the driver will leave your goods unattended and we cannot be held responsible for the positioning of the pallet/s, or any deterioration in or theft of your items.

Arranging Fulfilment

You will be contacted within 2 working days of receiving your order receipt to discuss final delivery arrangements. During the call, Rolawn will confirm the following:

• Products to be delivered

• Preferred delivery date

• Access to the property

• Safe area for offloading

The delivery will take place within 5 working days after you are contacted by Rolawn, or later if requested. Please double check your contact number and ensure that you are available to take the call arranging delivery. If Rolawn are unable to contact you to arrange delivery your order will be at risk of cancellation.

Delivery to UK Mainland (excluding inside the M25 Motorway)

Check the delivery vehicle has safe access to the point of unloading. Delivery vehicles are generally 11m long, 2.5m wide and 4.6m high. Please allow 3m clearance to the rear of the vehicle for operation of the tail lift. Deliveries are made on pallets. The pallets are unloaded using a hydraulic platform or tail lift which lowers the pallet to ground level. The driver then uses a small manual pallet truck to manually pull the pallet to the nearest hard-standing, flat surface to your property. The goods will be placed as close to your property as is deemed safe by the driver.

Please note: manual pallet trucks can only operate on tarmac, concrete and paved areas which must be level and clear of obstructions. Gravel, earth, grass or any other type of non-solid surface are unsuitable delivery areas. 

Delivery Inside M25 Motorway

Check the delivery vehicle has safe access to the point of unloading. Delivery vehicles are generally 9.2m long, 2.5m wide and 3.6m high (approximately the same size as a large dustbin lorry). Please allow 2m clearance to each side of the vehicle for operation of the hydraulic crane. Check for overhead obstructions, such as power and phone cables or tree branches, in the offloading location.

Deliveries are made on pallets. The pallets are unloaded using a vehicle mounted hydraulic crane which lowers the pallet to ground level. The goods will be placed as close to the position you require within the working reach of the crane as is deemed safe by the driver.

Please note: vehicle mounted hydraulic cranes cannot operate in close proximity to overhead power cables, telephone cables, tree branches and other overhead obstructions. Also, cranes cannot lift pallets over parked vehicles.

Turf 

Please remember that turf must be rolled out immediately in spring/summer and within 24 hours of delivery in the autumn/winter.