If you have a question, you should find the answer here.

Garden Furniture

Can a refund be processed over the phone?

We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person Read more...

My garden furniture has been reduced in price since I bought it. Am I entitled to a partial refund?

We're very sorry, but we're unable to offer you a refund when this is the case.  Read more...

Can I place an order over the phone?

We are sorry but at present we are unable to take orders over the phone. You will need to either visit your local garden centre or make a purchase through Read more...

What time will my garden furniture order be delivered?

Our deliveries schedules are not finalised until the day before delivery is due. Between 4-8pm on the day before your delivery is due, our carrier will Read more...

Can I change the delivery date for my garden furniture order?

Yes, you can change your delivery date. Simply contact us no less than 48 hours before your original delivery date and we will change the date to the one Read more...

How long is your garden furniture warranty?

The length of the warranty on a garden furniture set depends on the particular set. All our sets come with with a 12 month retailer’s warranty. But Read more...

Can I pre-order and pay for garden furniture which is currently out of stock?

We're very sorry, but we are unable to process garden furniture orders if there is no stock available in our warehouse. We only sell products that we Read more...

Is assembly of my garden furniture included in my delivery?

When our delivery driver arrives with your garden furniture, they'll take the items to the location of your choice and all the packaging will be Read more...

My garden furniture order has been delivered damaged. What should I do?

We're sorry to hear that your garden furniture was damaged when you received it. Please contact our Customer Services Team on 0344 272 3000 and select Read more...

Can my garden furniture delivery be left in a secure location?

We're very sorry but all of our garden furniture deliveries need to be signed for. If you need to change your delivery date, please contact our Read more...

The items received on my garden furniture delivery are not what I ordered. What should I do?

We're very sorry that you didn't receive the correct items. Please contact our Customer Services Team on 0344 272 3000, then select option 3. Read more...

Can I pay for an extended warranty on my garden furniture?

We're very sorry, but we're unable to offer an extended warranty on our garden furniture. Read more...

Can I choose a time slot for my garden furniture delivery?

Due to the fact that we do not finalise our delivery routes until the day before delivery, we're sorry that you will be unable to choose your delivery Read more...

Can my neighbour accept delivery on my behalf?

All Garden Furniture deliveries need to be signed for. It is the responsibility of the person signing for the goods to check that the correct number of Read more...

What happens if I miss my garden furniture delivery?

If you happen to be out when we try to delivery your garden furniture, the driver will leave you a card with our contact details on. You will need to Read more...