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Returns & refunds

What is your returns policy?

If you have bought an item directly from a Wyevale Garden Centre then you should return it there, or to one of our other centres. The item must be in its Read more...

Can a refund be processed over the phone?

We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person Read more...

How long do I have to return a product?

You have 28 days to return any items you purchased online or from a centre. Please ensure you have proof of purchase when returning purchases made at Read more...

What products can and can’t be refunded?

Anything perishable cannot be returned or refunded. Because plants are living products we can’t offer refunds unless they arrive damaged. Naturally, Read more...

How do I return products that I bought online?

Enjoy easy refunds and exchanges on your online orders   We want you to be completely happy with everything you buy from our website. That’s Read more...

There are items missing from my delivery. What should I do?

If you've received a delivery and there are items missing, it may be that the order has been sent in multiple packages and the missing item is still Read more...

Am I able to cancel my online order?

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing Read more...

How do I return a damaged plant?

When you receive your delivery and suspect that there is something wrong with your plant, or if it arrives damaged, you will need to contact our Customer Read more...

Can I add to or change an existing order?

We're sorry but in most circumstances it's not possible to make changes to your order once you've placed it.   If you wish to add Read more...

What are the maximum dimensions for returning items via Collect+?

If you are returning a product to us by Collect+ there are weight and dimension restrictions on what you allowed to send back. Parcels must not weigh more Read more...