If you have a question, you should find the answer here.

The Garden Club

Can I update my details online?

Yes. Log into your account and visit the “My Account” dashboard pages. You will see a section related to The Garden Club and in there a link Read more...

How do I check my points total online?

Simply log into your account and visit the 'My Account'  pages and you'll see your current point balance. Please allow 24 hours from the Read more...

I've lost my membership card for The Garden Club? How do I get a new one?

To order a replacement card: Online: Log into your account and visit “My Account” You will see a section related to The Garden Club and Read more...

Why am I not receiving any mailings/voucher statements from The Garden Club?

There could be a number of different reasons why you are not receiving mailings or voucher statements. Please contact our dedicated Garden Club team who Read more...

Can I register The Garden Club card I picked up in centre, online?

Yes. Simply create an online account and  enter your card number. If you already have an online account, then simply log in to your account and visit Read more...

How often do you send out reward vouchers?

We send out reward vouchers four times a year, during the four main  gardening seasons when they’re most useful to all members. Read more...

How do i print my reward vouchers from my online account?

Please sign in to the website and click on the "My Account" button at the top right hand corner of the screen. From the Account Summary page Read more...

Can I use my reward vouchers online?

Great News!! You are now able to use your reward voucher to make purchases online.   Once you have logged in to the website click on "My Read more...

How do I add points from a receipt?

If, for any reason, you cannot present your membership card for The Garden Club when you're buying something in a centre, you can add points Read more...

Where do I find my account points balance?

If you would like to find out your points balance or if you have any questions about your membership please call 0333 355 1735 or email TheGardenClub@wgcl. Read more...

Do over 60's get double point on Tuesday for online purchases?

Sorry, but at present over 60's can only get the double points promotion for purchase made in person at a garden centre on a Tuesday. Read more...

How do I join The Garden Club?

It’s free and easy to join The Garden Club. To join online, you simply create an online account and check the box to join The Garden Club. You can Read more...

What is The Garden Club?

Become a member of The Garden Club and you'll enjoy valuable membership privileges including exclusive offers, discounts and centre events.   Read more...

Why don't my rewards vouchers match the amount I expected?

The amount of reward vouchers is calculated based on your expenditure.   It takes a number of weeks to produce our mailings. So there may be times Read more...

I’d like to have a joint membership with someone else. How do I do this?

Currently there can only be one named person on an account. You can arrange for a second card for your account by contacting us with your name, membership Read more...

Do I collect points on all purchases?

Yes. As long as you have linked your card to your account or you enter your card number during the checkout. Read more...

Why can't I see all my past transactions for The Garden Club online?

We now have a new website and only transactions going back to December 2015 were transferred from our old site. If you need information on anything you' Read more...

Can I change the home/local garden centre on my account for The Garden Club?

To change the home/local centre on your account for The Garden Club, you will need to contact our dedicated team. Please use the 'Email us' or ' Read more...

Can I collect points for The Garden Club at concessions shops in your centres?

We're very sorry that this isn't possible, since they use their own tills which aren’t linked to our own systems. Read more...