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FAQ

Which Wyevale Garden Centres have recently been sold/closed down?

The following centres have recently been sold or closed down: Albrighton Aldridge Altrincham Andover Barnett Hill Beaconsfield Binfield Birchencliffe Bold Read more...

Which Wyevale Garden Centres have been sold to Dobbies?

The following centres have transferred to Dobbies Garden Centres throughout 2019.  Altrincham Andover Beaconsfield Brighton Bury St Read more...

Where is my nearest Wyevale Garden Centre?

We’re the largest garden centre retail group in the UK. Finding your local centre is easy, simply use our centre finder Just type in your location Read more...

I have a Wyevale Garden Centres gift card. What will happen to it after the sale/closure of my local centre?

  Great news! Wyevale Garden Centres gift cards can now be redeemed in any Dobbies Garden Centre. Simply take your gift card to any Dobbies Garden Read more...

Can I bring my dog into your centre and restaurant?

Dogs are welcome in all our garden centres. Wherever you go, they can go too, as long as they’re wearing a lead. The one exception is in our Read more...

I have booked an event/party. What will happen to my booking after the sale/closure of my local centre?

All bookings will be honoured right up until a centre is no longer a part of Wyevale Garden Centres. If you have booked an event that is being held after Read more...

Can I use my gift card online?

We are sorry, but at present we are unable to accept gift cards as payment for online orders.  You can use your Wyevale Garden Centre gift card in Read more...

What are the opening times of my local Wyevale Garden Centre?

You’ll find all the details of your local centre opening times on the  'Find a centre' page of our website.   Access the centre Read more...

How do I find out the balance of My Wyevale Gift card?

Please provide your gift card number to our Customer Service Team on customer.services@wgcl.co.uk or call us on 0344 272 3000 as we will be happy to help Read more...

I have a Wyevale Garden Centres gift card but my local centre has been sold. Can I redeem my gift card in the centres sold to Dobbies?

Great news! Wyevale Garden Centres gift cards can now be redeemed in any Dobbies Garden Centre. Simply take your gift card to any Dobbies Garden Centre Read more...

Can I find out if a particular item is available at my local centre?

If you're making a special journey to a centre to buy a specific product,we would advise contacting the centre before travelling to ensure they have Read more...

Where can I find out about your allergen information?

Food and drinks prepared in our garden centre are done so in an open-plan kitchen and counter area where wheat flour, milk and eggs are in regular use. Read more...

What happens with my Over 60’s double points Tuesday offer?

Great news Members aged 60 and over will now receive 10% discount when they shop with us every Tuesday, this replaces the previous Double Points promotion. Read more...

Why are you changing from a points based scheme?

We are getting more questions in centres about our loyalty scheme. We have decided to make the scheme simpler and better for our customers by moving from Read more...

How do I sign in?

Let us show you: The below is a screen shot of our website header. To log in, simply click the 'Sign in/register' link in the top right corner of Read more...

I have a faulty item and need a replacement/refund. Is this still possible after the sale/closure of my local centre?

Your statutory rights are not affected by the change in ownership. You can return something you've bought from us by taking it to any of our centres Read more...

What is your returns policy?

If you have bought an item directly from a Wyevale Garden Centre then you should return it there, or to one of our other centres. The item must be in its Read more...

How do I contact my local Wyevale Garden Centre?

You’ll find all the details of your local centre, including their telephone number, on the 'Find a centre' page of our website.   Read more...

Can I use my gift card online if my local centre has been sold or is closing?

Great news! Wyevale Garden Centres gift cards can now be redeemed in any Dobbies Garden Centre. Simply take your gift card to any Dobbies Garden Centre Read more...

Do all your centres have soft play facilities?

No, not all of them. Click Here for a list of the centres that do.    Soft play areas - rules of play Read more...

I have a Dobbies gift card – can I redeem this in the centres recently sold to Dobbies?

The Centres that have recently been sold to dobbies will be able to accept your dobbies gift card.   Read more...

What will happen to my garden furniture warranty after the sale/closure of my local centre?

This will not be affected by the sale/closure of a centre. Your warranty and statutory rights will remain the same. Read more...

I have an outstanding claim/complaint. What will happen to this after the sale/closure of my local centre?

This will not be affected by the sale/closure of a centre. Your statutory rights will remain the same. Read more...

Can I place an order over the phone?

We are sorry but at present we are unable to take orders over the phone, you will need to visit your local garden centre.  Read more...

Do I need to reserve a wheelchair?

All of our centres have wheelchairs for customers. They're available on a first come, first served basis, so it's always a good idea to contact Read more...

Do you cater for children's parties?

All of our Garden Centres with soft play areas also cater for children's parties. You can find a list of restaurant locations here. Every birthday Read more...

Do you accept National Garden Vouchers (HTA)?

Yes, our Centres accept  National Garden Vouchers (HTA) in paper format only Read more...

Where can I get more information on your products?

Please contact your local Wyevale Garden Centre as our friendly staff will be happy to answer any product questions you may have.  You can find Read more...

Where can I buy a Wyevale gift card from?

We stopped selling our gift cards as of 17th April 2019.  Our focus is on the sale of HTA paper vouchers that can be purchased from any of our Read more...

Can I still spend / redeem a Wyevale gift card in Centre?

Great news! Wyevale Garden Centres gift cards can now be redeemed in any Dobbies Garden Centre. Simply take your gift card to any Dobbies Garden Centre Read more...

How long do I have to return a product?

You have 28 days to return any items you purchased online or from a centre. Please ensure you have proof of purchase when returning purchases made at Read more...

What is Wyevale Top Soil composed of?

Wyevale topsoil is a mixture of loam (soil), sand and high quality green compost. The loam and green compost are a rich source of natural nutrients, and Read more...

How do I make a complaint about a Wyevale Garden Centre?

We're sorry to hear that your experience hasn't been satisfactory. Your feedback, both positive and negative, is invaluable in helping us   Read more...

How much peat is in Wyevale Garden Centre compost?

We work closely with our suppliers who in turn are working with Defra in creating the Responsible Sourcing Scheme for Growing Media, you can check it out Read more...

What payment methods are available?

We currently accept any credit or debit card with a Visa or MasterCard logo.     Read more...

Have you stopped selling National Garden Vouchers (HTA)?

No, we will continue to sell and redeem these.  Please note: paper vouchers only not the plastic gift card type Read more...

When did you stop selling gift cards?

We stopped selling our gift cards on 17th April 2019 Read more...

Do you accept Love2shop vouchers?

Our Centres do accept love2shop vouchers in paper format only.  Read more...

Why are we ceasing to sell our gift card?

As our number of Centres has decreased it reduces the number of locations our customers can use them at.  Our focus is on the sale of HTA paper Read more...

Can I buy National Garden Vouchers (HTA) from you?

Yes, you can buy National Garden Vouchers (HTA) from any of our Garden Centres Read more...

What facilities do you have for people with disabilities?

We try to make all of our centres as accessible as possible, by having wheelchairs available and by providing wheelchair-friendly facilities. Please  Read more...

Can I arrange a group visit to a Wyevale Garden Centre?

We accommodate schools and groups at our centres wherever possible. To book in a group visit, please contact the centre you would like to visit and they Read more...

How do I change my email address?

To do this, please follow the 4 step process below: 1. Log in to your online account 2. Click on ‘sign in details’ found in the account Read more...

There appears to be a white/yellow mould on the compost. What it is and is it harmful?

The mould type material on the compost is a non harmful fungal growth.  As our compost is a natural product containing peat and green compost this is Read more...

Do your Mulches contain Cocoa products?

Our mulches are made from 100% bark, and do not contain cocoa products, or products from the chocolate industry. The sources of our bark products only Read more...

Is the Wyevale Organic compost organic?

Both the old and new product conform to EU labelling of organic products. The new formulation of Wyevale peat free MPC is a blend of composted bark and Read more...

There is extraneous material in my compost.

Our vendors take every precaution possible through careful selection of materials and multiple screening stages in order to absolutely minimise the Read more...

The compost I have bought smells/ there is a strong odour?

Multipurpose composts contain natural organic material and may from time to time have a woody/soil-like odour. This can be quite marked when the bag is Read more...

What is Wyevale Growing Media Compost composed of?

The Wyevale Growing Media range is produced by Bord na Móna. This company is one of the largest professional and consumer growing media companies Read more...