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FAQ

Which Wyevale Garden Centres have recently been sold/closed down?

The following centres have recently been sold or closed down: Aldridge Barnett Hill Binfield Bold Heath Bolton Carr Gate Codicote Coventry Crowland Read more...

Which Wyevale Garden Centres have been sold to Dobbies?

The following centres will be transferred to Dobbies Garden Centres throughout May and June. Please note that these dates are subject to change. Read more...

What happens to my Garden Club membership after the sale/closure of my local centre?

You will continue to be a garden club member after the centre closure. We hope you will shop with us at your nearest Wyevale Garden Centres and online. Read more...

Where is my nearest Wyevale Garden Centre?

We’re the largest garden centre retail group in the UK. Finding your local centre is easy, simply use our centre finder Just type in your location Read more...

I have unspent Wyevale Garden Centre Garden Club vouchers – will these be accepted in the centres sold to Dobbies?

Yes. Dobbies will accept valid paper and digital Garden Club reward vouchers in the 31 garden centres until they expire on 31st August 2019.   These Read more...

I've lost my membership card for The Garden Club? How do I get a new one?

To order a replacement card: Online: Log into your account and visit “My Account” You will see a section related to The Garden Club and Read more...

Can I bring my dog into your centre and restaurant?

Dogs are welcome in all our garden centres. Wherever you go, they can go too, as long as they’re wearing a lead. The one exception is in our Read more...

What are the opening times of my local Wyevale Garden Centre?

You’ll find all the details of your local centre opening times on the  'Find a centre' page of our website.   Access the centre Read more...

I have booked an event/party. What will happen to my booking after the sale/closure of my local centre?

All bookings will be honoured right up until a centre is no longer a part of Wyevale Garden Centres. If you have booked an event that is being held after Read more...

Can I register The Garden Club card I picked up in centre, online?

Yes. Simply create an online account and  enter your card number. If you already have an online account, then simply log in to your account and visit Read more...

Where can I find out about your allergen information?

Food and drinks prepared in our garden centre are done so in an open-plan kitchen and counter area where wheat flour, milk and eggs are in regular use. Read more...

I have a Wyevale Garden Centres gift card. What will happen to it after the sale/closure of my local centre?

All our gift cards are valid for 2 years from the date of issue and we have many centres across the UK where they can still be used. Find your local Read more...

I have a Dobbies gift card – can I redeem this in the centres recently sold to Dobbies?

No. Dobbies gift cards cannot be redeemed in these 31 centres. Read more...

I have a Wyevale Garden Centres gift card but my local centre has been sold. Can I redeem my gift card in the centres sold to Dobbies?

Gift cards bought from Wyevale Centre Centres will continue to be accepted in all garden centres that are transitioning to Dobbies Garden Centres or in an Read more...

How do I sign in?

Let us show you: The below is a screen shot of our website header. To log in, simply click the 'Sign in/register' link in the top right corner of Read more...

Do you sell turf?

At certain times of the year, our website and the majority of our centres sell turf. To find out if turf is in stock at  your local centre directly, Read more...

Can I check my points balance online?

On the 17th April 2019, The Garden Club, changed from a points based reward scheme to instant reward. All points collection ended 16th April 2019. Any Read more...

Do you sell garden furniture?

We offer quality garden furniture both online and in our centres to suit any size and style of outdoor space.   See our range of garden furniture Read more...

How do I make a complaint about a Wyevale Garden Centre?

We're sorry to hear that your experience hasn't been satisfactory. Your feedback, both positive and negative, is invaluable in helping us   Read more...

How do I find out the balance of My Wyevale Gift card?

Please provide your gift card number to our Customer Service Team on customer.services@wgcl.co.uk or call us on 0344 272 3000 as we will be happy to help Read more...

Areas we can't deliver to

What is your returns policy?

If you have bought an item directly from a Wyevale Garden Centre then you should return it there, or to one of our other centres. The item must be in its Read more...

Do you sell camping gas in your garden centres?

Yes, we are a registered stockist of both Calor and Camping Gaz. Not all of our centres have the full range available so, we'd recommend calling your Read more...

I bought a plant under your lifetime guarantee. What will happen if I have an issue after the sale/closure of my local centre?

You can exchange the plant at any of our other centres or by simply sending a photo of it to our Customer Service Team along with proof of purchase. We Read more...

Do you offer a guarantee on plants?

  All of our hardy plant come with a Lifetime guarantee. If one of our hardy plants doesn’t thrive, we’ll replace it with the same plant Read more...

What happens with my Over 60’s double points Tuesday offer?

Great news Members aged 60 and over will now receive 10% discount when they shop with us every Tuesday, this replaces the previous Double Points promotion. Read more...

How do I change my email address?

To do this, please follow the 4 step process below: 1. Log in to your online account 2. Click on ‘sign in details’ found in the account Read more...

How do I check if a product is in stock?

You can see whether a product or plant is available to buy on its product page. Here, you'll be able to see if a product is out of stock or, in the Read more...

How do I join The Garden Club?

It’s free and easy to join The Garden Club. To join online, you simply create an online account and check the box to join The Garden Club. You can Read more...

Can I use my gift card online?

We are sorry, but at present we are unable to accept gift cards as payment for online orders.  Please contact us if you would like your Wyevale Read more...

How do I link my Garden Club card to my online account?

If you already have an online account, please follow these steps: Sign in to the website by cilcking 'Sign in / register' in the header of the Read more...

Do you accept National Garden Vouchers (HTA)?

Yes, our Centres accept  National Garden Vouchers (HTA) in paper format only Read more...

Can I get the Over 60’s discount on the website?

No. As with the double points offer we are not able to offer the double discount on the website for our over 60 customers on a Tuesday.   Read more...

How do I contact my local Wyevale Garden Centre?

You’ll find all the details of your local centre, including their telephone number, on the 'Find a centre' page of our website.   Read more...

Are your centres open on Bank Holidays?

You will find any changes to your local centre opening times on the 'Find your centre' page on our website.    Access the centre Read more...

Do all your centres have soft play facilities?

No, not all of them. Click Here for a list of the centres that do.    Soft play areas - rules of play Read more...

I have not received any promotional mailings from The Garden Club?

There could be a number of different reasons why you are not receiving promotional mailings. Please contact The Garden Club by email at thegardenclub@ Read more...

What are your delivery charges?

We offer FREE mainland UK delivery* when you spend £50 or more online. If you’re spending less than £50 then standard delivery is just Read more...

I have a faulty item and need a replacement/refund. Is this still possible after the sale/closure of my local centre?

Your statutory rights are not affected by the change in ownership. You can return something you've bought from us by taking it to any of our centres Read more...

Can I find out if a particular item is available at my local centre?

If you're making a special journey to a centre to buy a specific product,we would advise contacting the centre before travelling to ensure they have Read more...

Do you cater for children's parties?

All of our Garden Centres with soft play areas also cater for children's parties. You can find a list of restaurant locations here. Every birthday Read more...

What is The Garden Club?

Become a member of The Garden Club and you'll enjoy valuable membership privileges including exclusive offers, discounts and centre events.   Read more...

Do I need to reserve a wheelchair?

All of our centres have wheelchairs for customers. They're available on a first come, first served basis, so it's always a good idea to contact Read more...

Do you accept Love2shop vouchers?

Our Centres do accept love2shop vouchers in paper format only.  Read more...

What payment methods are available?

We currently accept any credit or debit card with a Visa, MasterCard or American Express logo.      Read more...

Where can I get more information on your products?

All of the product detail pages on our website include full descriptions, key features and benefits and imagery, to make your buying decision as easy as Read more...

What will happen to my garden furniture warranty after the sale/closure of my local centre?

This will not be affected by the sale/closure of a centre. Your warranty and statutory rights will remain the same. Read more...

What products can and can’t be refunded?

Anything perishable cannot be returned or refunded. Because plants are living products we can’t offer refunds unless they arrive damaged. Naturally, Read more...

Can I still spend / redeem a Wyevale gift card in Centre?

Yes, there is no change in this process Read more...

Can I order plug (starter) plants online

We're very sorry that, this year, we're unable to offer pre-orders on starter (plug) plants. But, don't worry, we'll have a huge range Read more...

Do you work with local schools or charities?

At Wyevale Garden Centres we believe gardens and gardening have many benefits. As part of our ‘Gardens for Good’ community programme, we are Read more...

Am I able to cancel my online order?

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing Read more...

How long do I have to return a product?

You have 28 days to return any items you purchased online or from a centre. Please ensure you have proof of purchase when returning purchases made at Read more...

Can I place an order over the phone?

We are sorry but at present we are unable to take orders over the phone. You will need to either visit your local garden centre or make a purchase through Read more...

What is covered by the Lifetime plant guarantee?

All of hardy plant come with a Lifetime guarantee.   If one of our hardy plants doesn’t thrive, we’ll replace it with the same plant or a Read more...

Where can I buy a Wyevale gift card from?

We stopped selling our gift cards as of 17th April 2019.  Our focus is on the sale of HTA paper vouchers that can be purchased from any of our Read more...

I have placed an order which hasn’t been delivered yet. What will happen with this after the sale/closure of my local centre?

All orders with delivery dates after the sale/closure of a centre will be honoured by the new owner. Your statutory rights are not affected. Read more...

Can I use my gift card online if my local centre has been sold or is closing?

If you bought a gift card from a Wyevale Garden Centre that has been sold or closed down, you will be able to use your gift card on our website instead - Read more...

I have an outstanding claim/complaint. What will happen to this after the sale/closure of my local centre?

This will not be affected by the sale/closure of a centre. Your statutory rights will remain the same. Read more...

Can I change the home/local garden centre on my account for The Garden Club?

To change the home/local centre on your account for The Garden Club, you will need to contact our dedicated team. Please use the 'Email us' or ' Read more...

I made a purchase and forgot my card and was unable to get my points, how can I get my points added?

We are no longer adding points to accounts as all qualifying points have been converted in to reward vouchers and the scheme is now an instant reward of 5% Read more...

Why has the digital voucher expiry changed?

We have decided to make the scheme simpler and better for our customers by moving from a Points Rewards to Instant discount and have a consistent expiry Read more...

What facilities do you have for people with disabilities?

We try to make all of our centres as accessible as possible, by having wheelchairs available and by providing wheelchair-friendly facilities. Please  Read more...

Can I buy National Garden Vouchers (HTA) from you?

Yes, you can buy National Garden Vouchers (HTA) from any of our Garden Centres Read more...

When did you stop selling gift cards?

We stopped selling our gift cards on 17th April 2019 Read more...

can i use staff discount

Unfortunately, our colleague discount scheme is only available on purchases in centre at present, we are working towards providing a discount facility to Read more...

Can a refund be processed over the phone?

We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person Read more...

Have you stopped selling National Garden Vouchers (HTA)?

No, we will continue to sell and redeem these.  Please note: paper vouchers only not the plastic gift card type Read more...

How do I give you my date of birth?

If you would like to give us your date of birth, please contact our Garden Club team. Their contact details can be found on our Contact us page. Scroll Read more...

Can you help me with advice on caring for or identifying a plant?

We have over 130 articles and more than 50 videos on all aspects of gardening, with handy tips and advice, on our website. To find out more, visit our Read more...

Why are you changing from a points based scheme?

We are getting more questions in centres about our loyalty scheme. We have decided to make the scheme simpler and better for our customers by moving from Read more...

Can I use my Garden Club instant reward discount when shopping at a concession store?

We're very sorry that this isn't possible, since they use their own tills which aren’t linked to our own systems. Read more...

How do I check my order history?

You're able to check your order history on our website for both online and in-centre purchases. However, please note that on 30 April 2018 we upgraded Read more...

What is a qualifying points total?

The qualifying points total for reward vouchers is 250 points Read more...

The items received on my garden furniture delivery are not what I ordered. What should I do?

We're very sorry that you didn't receive the correct items. Please contact our Customer Services Team on 0344 272 3000, then select option 2. Read more...

I’d like to have a joint membership with someone else. How do I do this?

Currently there can only be one named person on an account. You can arrange for a second card for your account by contacting us with your name, membership Read more...

Where can I get details about an event at a Wyevale Garden Centre?

Information for our main events can be found on our events page. 1.    Access our events page 2.    To see which events Read more...

I purchased something a few days ago and would prefer to have the discount instead of points, what can I do?

All qualifying points collected up until 16th April have now been converted and we are unable to refund the transaction and process the new instant Read more...

Are your garden centres open on Easter Sunday?

All of our garden centres and restaurants are closed on Easter Sunday, but open as usual for the rest of the Easter weekend. Read more...

What time will my garden furniture order be delivered?

Our deliveries schedules are not finalised until the day before delivery is due. Between 4-8pm on the day before your delivery is due, our carrier will Read more...

Can I pre-order and pay for garden furniture which is currently out of stock?

We're very sorry, but we are unable to process garden furniture orders if there is no stock available in our warehouse. We only sell products that we Read more...

My garden furniture order has been delivered damaged. What should I do?

We're sorry to hear that your garden furniture was damaged when you received it. Please contact our Customer Services Team on 0344 272 3000 and select Read more...

Why can't I choose Click & collect my delivery?

We're sorry that, at the moment, we don't offer a Click & collect service. Read more...

Can I get my instant discount online?

Yes you will receive our instant discount of 5% with all online purchases with a valid Garden Club membership  Read more...

Do your soft play areas have air conditioning?

Most of our soft play areas are air-conditioned, see a list of these centres below: Albrighton Barnett Hill Bicester Avenue Bolton Braintree Bridgemere Read more...

Can I change the delivery date for my garden furniture order?

Yes, you can change your delivery date. Simply contact us no less than 48 hours before your original delivery date and we will change the date to the one Read more...

Can I choose a time slot for my garden furniture delivery?

Due to the fact that we do not finalise our delivery routes until the day before delivery, we're sorry that you will be unable to choose your delivery Read more...

Can I add to or change an existing order?

We're sorry but in most circumstances it's not possible to make changes to your order once you've placed it. If you wish to add products to Read more...

Why are we ceasing to sell our gift card?

As our number of Centres has decreased it reduces the number of locations our customers can use them at.  Our focus is on the sale of HTA paper Read more...

My garden furniture has been reduced in price since I bought it. Am I entitled to a partial refund?

We're very sorry, but we're unable to offer you a refund when this is the case.  Read more...

Can I arrange a group visit to a Wyevale Garden Centre?

We accommodate schools and groups at our centres wherever possible. To book in a group visit, please contact the centre you would like to visit and they Read more...

How long is your garden furniture warranty?

The length of the warranty on a garden furniture set depends on the particular set. All our sets come with with a 12 month retailer’s warranty. But Read more...

Is assembly of my garden furniture included in my delivery?

When our delivery driver arrives with your garden furniture, they'll take the items to the location of your choice and all the packaging will be Read more...

What is your Christmas Tree promise?

  We want you to be completely happy with your Christmas tree. We're so confident our real trees will stay looking good until Christmas, if you Read more...

Why do I need to change my password on your new website?

We take your security very seriously. That’s why, in order to protect your personal information, we’re asking you to reset your online account Read more...

How do I Click & collect using your website?

We're sorry that, at the moment, we don't offer a Click & collect service. Read more...

Will your website work on my new smartphone or tablet?

Yes, our site is fully optimized to work across all devices so you will get the same great experience regardless of how you decide to shop with us. Read more...

Can I pay for an extended warranty on my garden furniture?

We're very sorry, but we're unable to offer an extended warranty on our garden furniture. Read more...

Can my neighbour accept delivery on my behalf?

All Garden Furniture deliveries need to be signed for. It is the responsibility of the person signing for the goods to check that the correct number of Read more...

What happens if I miss my garden furniture delivery?

If you happen to be out when we try to delivery your garden furniture, the driver will leave you a card with our contact details on. You will need to Read more...