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Santa’s grotto family ticket competition terms

  1. By entering this promotion, entrants agree to be bound by these terms and conditions. The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe that the entrant has breached any of these terms and conditions and the Promoter reserves the right to refuse entry to or disqualify any entrant whose conduct may be unlawful or otherwise bring the promotion into disrepute. In the event of such disqualification the Promoter may award the applicable prize to another entrant.  
  2. This promotion is open to UK residents including Northern Ireland, who are aged 18 years or over. The Promoter reserves the right to request written proof of age of the winner and proof of identity. The Promoter reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity of the prize winner has been confirmed or to disqualify any entrant from the promotion as it sees fit.
  3. Employees/contractors of the Promoter and its affiliates and any other persons or employees/contractors of companies associated this this promotion and members of the families and house of any such persons are not eligible to enter this promotion. Any such entries will be invalid. The Promoter reserves the right to verify the eligibility of all entrants.
  4. Internet access is required.
  5. To enter: There are two steps:
    1. Share a description about the best Christmas present you have ever received as a reply to the competition post on the Wyevale Garden Centres Facebook page, Twitter account or Instagram page (not here, this is the ‘Notes’ section) making sure to use the hashtag #GetUsToTheGrotto
    2. Like the competition post on the same platform that you share your story on. Submit your entry between 09:00 on 10th November 2018 and 23.59 on 14th November 2018. Late entries will be disqualified. One entry per person. Multiple entries will not be accepted. There will be one prize drawn.
  6. The Prize: The prize will consist of a 10x family grotto tickets (maximum of 5 people per family)
  7. Winner selection: All valid entries received by 23:59 on 14th November 2018 will be entered into a prize draw. From this prize draw ten winners will be selected at random no later than 17th November 2018.
  8. Winner notification: The winner will be notified on the relevant platform within two working days of the draw, via the Wyevale Garden Centres Facebook page, Twitter account or Instagram page. The winner will be required to respond within 48 hours of notification confirming their acceptance of the prize. In the event that a winner does not respond to communications within 48 hours of initial contact or if any prize is declined, the Promoter reserves the right to disqualify that winner and attempt to award the prize to a reserved entrant, subject to time restraints.
  9. Those entering are advised to ‘follow’ the Wyevale Garden Centres Twitter and Instagram pages and ‘Like’ the Wyevale Garden Centres Facebook page, and check their direct messages on the day of and the day following the prize draw.
  10. The winner will receive their prize by post within 30 days of the date the winner is selected. Where delivery may take longer or is to be delivered in an alternative manner, the winner will be updated by the Promoter.
  11. If a previously confirmed winner for a prize contacts the promoter outside of the winner communication timeframe (as stipulated in clause 8), to then decline their prize the Promoter reserves the right to cancel the prize.
  12. Any expenses incurred by the winners, parents or guardian and any guest with regard to travel, and in the general use and/or enjoyment of their prize, are the sole responsibility of the winners and guests.
  13. The decision of the Promoter regarding any aspect of the promotion is final and binding and no correspondence will be entered into.
  14. The prize is awarded at the Promoter’s discretion and no prize will be awarded as a result of improper actions by or on behalf of any entrant.
  15. The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries. Any incorrect information provided will render the entry void.
  16. Prizes are non-transferable, non-refundable, non-exchangeable and cannot be exchanged for any cash alternatives in whole or in part. In the event for any reason the prize winner does not take an element of the prize it will be forfeited by the winner and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. However, the Promoter reserves the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
  17. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries and the Promoter will not be liable for any failure to perform or delay in performing its obligations.
  18. The Promoter does not accept any responsibility for any damage, loss, injury or disappointment suffered howsoever arising from the promotion or any prize, whether due to errors or omissions or other cause by the Promoter, its employees, agents or others to the fullest extent permitted by law. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  19. Please visit to see our Promotion Privacy Notice. This covers our collection and processing of entrants' personal data in respect of the promotion and is incorporated into these terms and conditions. By participating in the promotion, you are deemed to have acknowledged and understood the Promotion Privacy Notice and consent to the processing of your personal data by the Promoter for the purposes of administering this promotion.
  20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram.
  21. For details of the winner (name and county) send a self-addressed envelope to: Customer Services, Wyevale Garden Centres, Syon Park, Brentford, Middlesex TW8 8JF.
  22. This promotion and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

Promoter: Wyevale Garden Centres Limited, Syon Park, Brentford, Middlesex, TW8 8JF.