Terms & conditions

Please refer to our FAQ pages for further terms & conditions. In the event of any inconsistency between these Terms & Conditions and the FAQs, the terms of the FAQs will take precedence.

These Terms & Conditions tell you the terms on which you may make use of our website wyevalegardencentres.co.uk, whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website.

Please read these carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of these Terms & Conditions for future reference. By using our Website, you confirm that you accept and comply with Terms & Conditions. If you do not agree to these Terms & Conditions, you must not use our Website. These Terms & Conditions do not affect your statutory rights.

Making a purchase

Event ticket purchases

Cancellations, returns and refunds


Privacy and cookies

'The Garden Club' Rules

Gift Cards

General information

wyevalegardencentres.co.uk is a website operated by Wyevale Garden Centres Limited. We are registered in England and Wales under company number 00662286 and have our registered office at GW Business Centre (GW1), Second Floor; Room 2-3, Great West House, Great West Road, Brentford, Middlesex TW8 9DF. Our VAT number is 478 8407 92. In these Terms & Conditions references to we, us or our means Wyevale Garden Centres Limited or any of our subsidiary undertakings.

Terms of Website Use

In these Terms & Conditions references to:

  • ‘we’, ‘us’ or ‘our’, means Wyevale Garden Centres Limited or any of our associated undertakings.
  • ‘you’, means the person accessing and using the Website.
  • ‘Website’ means any website owned and operated by or on behalf of us or any of our associated undertakings.
  • ‘Goods’ means the products available for purchase on our Website and ordered from us by you.

Changes to these terms

We may revise these Terms of Website Use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, because they are binding on you.

Changes to our Website

We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Accessing our Website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Website Use and other applicable Terms & Conditions, and that they comply with them.

Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate or available in other locations. We may limit the availability of our Website or any service or product described on our Website to any person or geographic area at any time. If you choose to access our Website from outside the United Kingdom, you do so at your own risk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these Terms of Website Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these Terms of Website Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our Website; or (b) use of or reliance on any content displayed on our Website.

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity whether or not such losses are foreseeable at any time or from time to time. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of third party websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Goods by us to you, which will be set out in our Terms & Conditions of Purchase.


We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Linking to our Website

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other website.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Website other than that set out above, please contact us in writing prior to making any such use. However we reserve the right to grant or withhold our consent to such use at our total discretion.

Third party links and resources in our Website

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

These Terms of Website Use, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction in any dispute between you and us.

If you are a business, these Terms of Website Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, (including to discuss any complaint), please see our Contact Us page on the Website. Any formal legal notices should be sent to us at the postal address specified in the General information section of these Terms & Conditions, marked for the attention of the Company Secretary of Wyevale Garden Centres Limited.

Making a purchase

Please note that on 5 August 2019, Wyevale Garden Centres stopped selling products online.

Basis of contract

These Terms & Conditions govern the purchase of Goods from our Website to the exclusion of any other Terms & Conditions of purchase. These Terms & Conditions supersede all other Terms & Conditions of purchase and shall replace any Terms & Conditions of purchase previously notified to you. No variation to these Terms & Conditions shall be binding on us unless agreed in writing between you and one of our authorised representatives. Our employees and/or agents are not authorised to make any representations or warranties concerning our Website and/or the Goods unless confirmed by us in writing.

You acknowledge that you do not rely on any representation and/or warranty that has not been made in accordance with these Terms & Conditions.

We may modify these Terms & Conditions at any time. Your continued use of the Website shall be deemed to be your acceptance of any such modification which will apply to any subsequent orders placed by you. We will not keep a copy of our contract with you and therefore, you should print off and keep a copy of these Terms & Conditions, being our contract with you, for your records.


Your order is an offer to purchase Goods from us. When you place an order with us (being your offer to purchase Goods), you do so in accordance with these Terms & Conditions, subject to our acceptance of your order. We shall have the right to refuse to accept any orders placed for Goods.

You shall be responsible for the accuracy of an order and for giving us any information necessary for us to perform the contract.

No order for Goods shall be deemed accepted by us until we send an order confirmation email to you. Our contract with you will be formed when we accept your order and send you a confirmation email.

Goods are subject to availability and due to the seasonal nature of our business, some Goods may not be in stock at the time of your order. We aim to inform you of the availability of Goods by displaying such information on the Website when you browse the Goods. However, if the information is displayed incorrectly and we are unable to supply you with the Goods due to the fact that they are out of stock, we will inform you by email, as soon as possible. In this instance we will cancel your affected order and process a full refund if we have already received payment from you for the cancelled Goods.

We try to make sure that all details contained within the Website are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Our Website is solely for the promotion of our Goods in mainland United Kingdom. Unfortunately, we do not deliver to addresses outside mainland United Kingdom.

We will not accept orders for the Goods from anyone under the age of 18 years. By using the Website and/or placing orders for the Goods, you confirm that you are aged 18 years or over.

Your rights to make changes to your order

If you wish to make a change to the Goods you have ordered please contact us at customer.services@wyevalegardencentres.co.uk. We will let you know if the change is possible. If it is possible we will let you know about any consequential changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


The cost of delivery will be as displayed on our Website. We will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order. Dates and times for delivery are estimates only and are not guaranteed. Details of delivery are set out on the Website where you browse the Goods.

We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or to collect the products from a local depot.

If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

We shall not be required to fulfil orders for Goods in the sequence in which they are placed. We will also only deliver orders if all of the Goods in an order are available. We are not required to deliver orders in instalments. Delivery can initially only be made to mainland United Kingdom.

The Goods will be your responsibility from the time we deliver, or first attempt to deliver, the Goods to the address you gave us.

Event ticket purchases

We have the right to sell event tickets on our Website. If you order an event ticket on our Website, your order will be subject to these Terms & Conditions of purchase and additionally any event ticket issued, will be subject to the Terms & Conditions of the event. Full details and the relevant event Terms & Conditions will be available on the event website or at the relevant Wyevale Garden Centre.

Tickets purchased on our Website may be subject to a ticket service charge and a non-refundable handling charge at our sole discretion.

Tickets cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us.

We will not be responsible for any tickets that are lost or stolen.

For information about any ticket purchase you have made, contact us, quoting your order number shown on your order confirmation. It is your responsibility to check your event tickets; mistakes cannot always be rectified.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of event tickets that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.

Occasionally, events are cancelled or postponed by us for a variety of reasons. Unless indicated otherwise in relation to a particular event, if an event is cancelled, ticket holders will be offered sessions at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled.

Save as stated above, event tickets are non-refundable.

The Garden Club members will not earn points on online ticket purchases.

Cancellations, returns and refunds

Your rights to end the contract

Your rights if you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • (a) If what you have bought is faulty or incorrect you may have a legal right to end the contract (or to get the Goods repaired or replaced or to get some or all of your money back), see faulty goods section and incorrect goods section below;
  • (b) If you want to end the contract because of something we have done or have told you we are going to do, see the section below titled ‘Ending the contract because of something we have done or are going to do’
  • (c) If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods, see the section below titled ‘Changing your mind about your order’.

To cancel or change your order, you can email us at customer.services@wyevalegardencentres.co.uk with your instructions, entering the words ‘Order cancel’ in the subject title, or write to us at the address detailed at the top of this page.

If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us. You must either post the Goods back to us or (if they are not suitable for posting) allow us to collect them from you. Please contact customer services at customer.services@wyevalegardencentres.co.uk. If you are exercising your right to change your mind you must send off the Goods within 14 days of telling us you wish to end the contract. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the Goods to us in their original packaging, quoting the order reference number. We advise that you return any Goods using registered post in order to ensure their safe return.

We will refund you the price you paid for the Goods (including delivery costs in most cases), by the method you used for payment. If you have exercised your right to change your mind we reserve the right to make a deduction from the amount of any refund for loss in value of the Goods returned or where the Goods show signs of unreasonable use. If you have exercised your right to change your mind, you will be refunded the cost of the least expensive delivery method we offer. For example, if we offer delivery of a product within standard delivery timeframes at one cost but you choose to have the product delivered at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will pay the costs of return:

  • (a) if the Goods are faulty or incorrect or
  • (b) if you are ending the contract because of something we have done or are going to do;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

Faulty goods

If you discover the Goods are faulty, you must notify us of the defect within seven days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).

We may inspect the Goods, either by:

  • (a) asking you to return the Goods to us; or
  • (b) by sending a nominated person to inspect the Goods in your possession to assess whether the Goods are faulty.

If we agree with you that the Goods are faulty, and that the fault was not caused by your neglect or misuse of the Goods, or fair wear and tear, we will (depending on the circumstances) replace, refund or repair (if possible) the faulty Goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty Goods to us. We recommend that you keep postal receipts for this purpose.

Incorrect goods

If we send you incorrect Goods, you must notify us as soon as you discover the mistake and within a reasonable period of time. We will either:

  • (a) arrange for our carrier to collect the Goods from you; or
  • (b) ask you to return the Goods to us by post at our cost.

We will either, at your choice:

  • (a) send you the correct items as soon as possible after receipt of the returned Goods; or
  • (b) refund the price of the Goods and delivery.

Ending the contract because of something we have done or are going to do

If you are ending a contract for any of the reasons detailed below the contract will end immediately and we will refund you in full for any Goods which have not been provided. The reasons are:

  • (a) we have told you about an upcoming change to the Goods or these terms which you do not agree to;
  • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • (d) you have a legal right to end the contract because of something we have done wrong.

Changing your mind about your order

If you have changed your mind about your order, you may cancel your order in accordance with your legal rights under the Consumer Contracts Regulations 2013.

For most Goods bought online, you have a legal right to change your mind within 14 days of delivery of the Goods to you and receive a refund.

The ability to cancel orders because you have changed your mind does not apply to:

  • (a) perishable goods such as flowers and plants;
  • (b) Goods which have been worn, washed and/or otherwise used;
  • (c) Goods sealed for health protection or hygiene purposes that have been opened or unsealed after you receive them; or
  • (d) any Goods which become mixed inseparably with other items after their delivery.


Please note that any details and/or specifications of the Goods produced by us (including but not limited to any photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph depending on your monitor display. Images of live products (such as plants) on the website may be taken at a time of the year when the product is in full bloom. Depending on the time of year that your order is placed, the product you receive may look significantly different.

The packaging of the Goods may vary from that shown in images on our Website.

Privacy and cookie policy

Wyevale Garden Centres is committed to protecting and respecting your privacy and the security of the information that you provide to us. We aim to be honest and clear about how we respect your privacy and how we handle the information we collect from you whilst you are using our Website. We also want to point out that by visiting our Website you are deemed to have read and understood the Privacy & Cookies Policy.

Please read our Privacy & Cookies Policy for more information

'The Garden Club' Rules


Wyevale Garden Centres has ceased trading and the majority of garden centres have been sold to other operators or have closed and therefore the Club is no longer in operation. Please see the terms and conditions below which previously applied to the Club. 

'The Garden Club' (the 'Club') is the trading name for a loyalty card scheme operated by Wyevale Garden Centres Limited group of companies at participating ‘The Garden Club’ garden centres and websites. An up-to-date list of participating garden centres and websites is available at wyevalegardencentres.co.uk/registration or on request. These terms and conditions (Rules) are legally binding and are a summary of the key terms applicable to applying and becoming a Club member. A full version of the ‘The Garden Club’ Rules and our Data Protection Policy is available at wyevalegardencentres.co.uk/registration or on request.

Please note the following important changes to the Club:

  • with effect from centre closing time on Tuesday 16 April 2019 in respect of purchases made at participating centres and from 11.59:59pm on Monday 15 April 2019 in respect of purchases of products made online (the Change Date), customers will no longer be able to earn points (or vouchers) on purchases of products; however
  • with effect from Wednesday 17 April 2019, all Club members will be entitled to receive an automatic 5% discount on all products (other than Excluded Products, as defined below) purchased in participating centres and on purchases made online.

Please refer to the "Changes to the Club" section below for further details about these important changes.


In order to join the Club, you will need to provide your name, full postal address, email address and date of birth to process your application. Applicants must be aged 16 or over and resident in the UK, Channel Islands or the Isle of Man. The Club reserves the right to refuse an application for any good reason, at the Club's reasonable discretion. If you do not register your card you cannot redeem any points accrued (prior to the Change Date) or benefit from the Club’s other offers and promotions from time to time.

Your Card

Your card is the property of the Club and is non-transferable. You are responsible for the security of your card and all vouchers issued in respect of that card. Lost, damaged or stolen cards can be replaced by contacting us. The Club reserves the right to: (a) stop issuing cards at any time without notice to you; (b) withdraw or cancel cards, points and the redemption of vouchers (please see the "Changes to the Club" section below for more about changes to vouchers) for any reasonable reason on notice to you; and (c) close the Club down for any reason on reasonable notice to you. In particular, the Club may close your account if sufficient points have not been earned to qualify for the issuance of vouchers for 12 months. You may close your account at any time in which case all points on your card and vouchers issued shall be lost (and, if closure of your account takes place after the Change Date, you will not be entitled to the in-centre discounts available to Club members).

Points and Vouchers

How to collect points in centre? Present your card at the till at the time of purchase or, prior to the Change Date and within 30 days of the date of purchase, with a valid receipt.

How to collect points online? Input your Club card number where indicated at the time of purchase. Points will be awarded on all merchandise sold in participating Club centres and websites prior to the Change Date except for gift vouchers, home delivery costs, financial services, online ticket purchases, products from concessions and any other products from time to time notified to you (Excluded Products). Product discounts related to, and offered as part of the Club are not valid for redemption against Excluded Products. You will receive points on qualifying transactions, in centre and online. Points will be awarded at a rate of five points per full £1.00 spent. The Club currently offers any member over the age of 60 double points for any qualifying purchase made on a Tuesday in participating centres (please note that this does not apply to purchases made online). These rates can be altered at the Club’s discretion on reasonable notice. The number of points issued may vary between qualifying purchases.

Each point you collect prior to the Change Date shall, subject to eligibility and once converted into vouchers, have a redemption value of 1p against qualifying merchandise, and is for use in centre only, not online. The Club reserves the right to vary the rates at any time on reasonable notice. All points awarded and all mailing vouchers issued have no monetary value.

Four times a year prior to the Change Date (and, following the Change Date, on one additional occasion in May 2019 (the Final Issue)) the Club will arrange, either via its own systems or via its outsourced service providers, for you to be sent your printed reward vouchers via email or post, corresponding to the number of points in your account at the time of mailing extract. The mailing will only contain reward vouchers if you have the qualifying points balance of 250 or more. Each mailing will contain up to 8 vouchers. The Club is entitled to vary the qualifying points balance and the number of mailings a year, from time to time at its sole discretion. Any unallocated points remaining will be carried forward. Points have no expiry date, however any points accumulated prior to the Change Date will, subject to eligibility, automatically be converted to vouchers at the Change Date and you will not be able to accumulate any further points following the Change Date (however you will be entitled to the discounts set out in the "Changes to the Club" section below). Any points you have accumulated will be lost if your account or the club is closed, or the points you have accrued do not meet the eligibility requirements at the time of the Final Issue. When points are redeemed for vouchers carrying a specific cash discount or benefit, the voucher will have an expiry date specified on it and will be subject to any other terms and conditions stated on the voucher or otherwise publicised. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these Rules. Vouchers are non-transferable and cannot be exchanged for cash. They can only be used when presented in centre with your registered card. Vouchers that the Club deems to be damaged, defaced or photocopied will not be accepted.

The Club may vary these Rules on notice to you. The Club reserves the right to give such notice via post, email or our website. The Club may also display notices detailing any variations to these Rules in its participating Centres.

Changes to the Club

Please note that with effect from the Change Date, the Club will change from a points based scheme to a discount based scheme. This means that, after the Change Date, Club members will no longer be able to accumulate points in respect of any purchases, but from Wednesday 17 April 2019 customers will instead be entitled to receive the following discounts on products purchased in participating centres:

  • all Club members will be entitled to receive an automatic 5% discount on all products (other than Excluded Products) purchased in participating centres on presentation of a valid Club card at the time of purchase or online; and
  • Club members over the age of 60 shall be entitled to receive an additional 5% discount (i.e. 10% total discount) on all products (other than Excluded Products) purchased in participating centres on Tuesdays on presentation of photographic ID containing proof of age along with a valid Club card at the time of purchase. This additional 5% discount is not available online.

We will continue to honour any valid vouchers issued to customers in respect of any points accumulated prior to the Change Date, provided that such vouchers are redeemed prior to the expiry date specified on the voucher and otherwise in accordance with these Rules. Please note that vouchers issued at the Final Issue will be valid for a period of 3 months.

Data Protection

Personal data about you collected by the Club shall be used in compliance with the Data Protection Act 2018. You agree to your personal data being used by the Club and by the companies we use to help us organise and administer your application and account so that we can send you dates and information by email and/or post about the Club. The Club will not otherwise provide your personal data to any other third party, including for direct marketing purposes. Please note that, in accordance with the Data Protection Act 2018, you may withdraw your consent to the processing of your personal data and/or request that we delete your personal data at any time by contacting us via the methods specified in our Data Protection Policy. Please note that in the event that you withdraw your consent to the processing of, and/or you request the deletion of, your personal data we will no longer be able to process your personal data for the purposes of the Club and/or to issue you points and vouchers, in which case we retain the right to remove you from the Club. The Club’s full data protection policy is available at wyevalegardencentres.co.uk/ registration or on request.

Contact details

The Garden Club can be contacted by email at thegardenclub@wyevalegardencentres.co.uk, by post to "The Garden Club", GW Business Centre (GW1), Second Floor; Room 2-3, Great West House, Great West Road, Brentford, Middlesex TW8 9DF or by telephone on 0333 355 1735.

Gift Cards

'Gift Cards' Terms & Conditions (November 2018)

Buying and activating gift cards

Please note that, as of 17 April 2019, we no longer sell (or reload) Wyevale Garden Centres retail gift cards.

Your Wyevale Garden Centres gift card is now redeemable at all Dobbies Garden Centres, the UK’s largest garden centre retailer with 69 garden centres nationwide. Please take your gift card to any Dobbies Garden Centre and present it at the till when making your purchase.

To find your nearest Dobbies Garden Centre, please visit dobbies.com.

Please see below for the terms and conditions in relation to your gift card:

  • Wyevale Garden Centres retail gift cards (“gift cards”) can be loaded and activated with values at the till in any Wyevale Garden Centre (“in centre”) as follows:
    • In centre: Minimum - £1.00 Maximum - £500
  • Gift cards are reloadable and can be topped up in centre at the till point. Gift cards cannot be topped up online.
  • The gift card has no value on it until payment has been made and the card has been activated.

Redeeming gift cards and use of gift cards

  • Gift cards can be redeemed in centre in full or part payment of goods. They cannot be redeemed online or at any concession partner within a centre.
  • Gift cards may be used to purchase goods of a higher price than the amount on the card, on payment of the difference. Any remaining balance can be used towards future purchases.
  • Gift cards are not for resale and cannot be exchanged for cash or used to buy another gift card.
  • If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.
  • If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. The remaining balance is shown on your printed till receipt.
  • Wyevale Garden Centres is not responsible for any unauthorised use of the card. Wyevale Garden Centres reserves the right to add to or amend the terms and conditions of the gift card at any time, and/or to take appropriate action, by reason of any change in the law or if Wyevale Garden Centres reasonably considers it appropriate to combat fraud or misuse of gift cards. In the case of fraud or misuse, this may include cancellation of affected cards.
  • The funds on a gift card/gift voucher are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent some or all of the funds on any gift card may not be available to spend.

Gift card expiry – validity period

  • Any value on your gift card is valid for 24 months from the date of the last transaction (transactions include first load and activation and topping up but exclude balance enquiries). Any remaining balance will be cancelled on expiry of the validity period.
  • Balance enquiries can be obtained in centre at the till point.
  • Gift cards should be treated as cash; they are not cheque guarantee, credit or charge cards. Wyevale Garden Centres will not accept liability for lost, stolen or damaged cards.

Gift card cancellation

  • Gift cards cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
  • If you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Please note that if you cancel a gift card you will not be required to return the physical gift card to Wyevale Garden Centres.